Last Updated: November 2024
1. Introduction
At Our4Walls ("we," "our," "us"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.our4walls.co.uk (the "Site"), purchase domestic appliances, furniture and homeware or otherwise engage with our services.
This Privacy Policy complies with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).
By using our Site, you consent to the collection and use of your personal information as outlined in this policy.
2. Information We Collect
We collect personal information that you provide to us directly when you interact with our Site, as well as information collected automatically through your use of our services.
A. Information You Provide to Us:
- Personal Identification Information (e.g., Name, Email, Phone, Address, Payment details)
- Communication Information (e.g., Customer support, feedback, survey participation)
B. Information We Collect Automatically:
- Usage Data (e.g., IP address, device info, pages visited, time spent on site)
- Cookies and Tracking Technologies (for functionality and analytics)
3. How We Use Your Information
We use the personal information we collect for several purposes, including:
- Order Fulfillment: Processing orders, deliveries, and payments.
- Customer Support: Responding to inquiries and resolving issues.
- Marketing: Sending promotions and updates (with your consent).
- Improvement of Services: Enhancing website functionality and user experience.
- Legal Compliance: Fulfilling legal obligations, such as tax and fraud prevention.
4. Legal Basis for Processing Your Information
Under the UK GDPR, we process your personal information based on the following legal grounds:
- Contractual Necessity: To fulfil orders and services.
- Consent: For marketing communications and certain data uses.
- Legitimate Interests: To improve our services and for internal communications.
- Legal Obligation: To comply with legal and regulatory requirements.
5. How We Share Your Information
We may share your personal data in the following scenarios:
- Service Providers: Trusted third-party vendors who help with payments, deliveries, and marketing.
- Legal Requirements: To comply with legal obligations or protect rights.
- Business Transfers: In the event of mergers, acquisitions, or asset sales.
6. How We Protect Your Information
We use industry-standard security measures, including encryption and secure servers, to protect your personal information. However, no system can be guaranteed 100% secure, so we cannot promise absolute protection.
7. Your Rights Under UK GDPR
- You have the following rights:
- Access: Request a copy of your personal data.
- Rectification: Correct inaccurate or incomplete data.
- Erasure: Request deletion of your personal data.
- Restrict Processing: Limit how your data is processed.
- Portability: Request a machine-readable copy of your data.
- Object: Object to certain types of processing, including direct marketing.
- Withdraw Consent: Withdraw consent where applicable.
- Lodge a Complaint: File a complaint with the Information Commissioner’s Office (ICO).
To exercise your rights, contact us at [email address] or [phone number].
8. Cookies and Tracking Technologies
We use cookies for the following purposes:
- Functionality: To remember your preferences.
- Analytics: To track how you use the Site and improve user experience.
You can manage cookies through your browser settings, but disabling cookies may affect the functionality of the Site.
9. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the content or privacy practices of these sites.
10. Children’s Privacy
Our Site is not intended for users under 18. We do not knowingly collect personal data from those under 18. If we become aware that we have collected such data, we will delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any updates will be posted on this page with a new "Last Updated" date.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Our4Walls Ltd
Unit 6c Midland Trading Estate, Consul Road, Rugby, CV21 1PB
Email: info@our4walls.co.uk
Website: our4walls.co.uk/our4walls.org/our4walls.com