How long do I have to return an item?
If you wish to return your order, you must tell us within 14 days of receiving it. You then have 14 days from the date you notify us of your intentions, to return the item. Our return policy applies to most items, provided they are unused and where possible, returned in their original packaging. To initiate a return, contact our customer service team, and they will guide you through the process. Custom-made or special-order items may not be eligible for return or may incur a restocking fee.
Are there any restocking fees?
Yes, some items will incur a collection charge of £29.99 and an additional restocking fee of £29.99. This helps cover some of our costs associated with repackaging, shipping and a potentially re-selling at a reduced re-sale price. Please contact us to check if any charges apply to your return.
Can I return an item I don’t want?
Yes, you have 14 days in which to notify us that you do not want to keep your order and 14 days after that to return the unwanted item to us. Some items such as custom made or perishable goods may not be eligible for return. Please contact us if you have any questions.
What if my item is faulty?
You must notify us straight away if you consider your product to be faulty or defective. You will be entitled to a full refund (via your original payment method) or a replacement. If you report a faulty item more than 6 months after delivery, you may be offered a partial refund, depending on the products usage and depreciation.
How do I initiate a return or exchange?
What information do I need to provide?
Please click here to download the online return form that you can find on our website.
Do I need to return items in their original packaging?
Where possible, we ask for you to return the items in their original packaging. If the packaging has been damaged during the inspection process, the item must be securely packaged to mitigate the risk of damage in transit. Unless faulty, the product must be unused and in a resaleable condition.
Are custom or personalized item's eligible for return?
Unless it's faulty, we’re unable to accept a return for any item that has been personalised or made to order.
What about clearance or sale items?
As a consumer, you have exactly the same rights of return if you purchase a clearance or sale item as you would purchasing a full price product.